You will be the first point of contact for customer enquiries by email or by phone. You will be responsible for the day to day running of the CRM system, ensuring customers are tracked and moved through the system accurately and efficiently. You will also be required to work closely with our clinical team and clinical partners to exchange information and book customers into clinics and above all ensure a seamless and high-quality customer journey. You will be working under the guidance of the customer care manager and be expected to operate as an integral part of the customer care team to deliver GOLD standard customer care to all customers. You will be provided product training and be expected to offer advice to customers on product usage and be the point of contact for technical fault resolution.
You will need to be proactive and creative to meet customers’ needs and able to interact with our vulnerable customers with care and sensitivity.
The ideal candidate will be customer focused and driven to ensure our customers receive the highest standard of care. They will be creative and proactive in solving customer queries and able to adapt to changes in the business while ensuring the customers’ needs are met. The candidate will be a team worker and be able to work closely with the clinical and sales team to ensure every customer experiences a seamless customer journey throughout all their dealings with OxSight. With unbound reserves of passion and drive, they will bring energy, determination and focus to this role and have charisma to make the role their own.
|Qualification/Training||– College or on job customer service training|
– Proficient in MS Office
|– A Level or further education qualifications|
|Experience||– Experience in a customer care function|
– Experience in customer problem resolution
– Has worked with public
– Experienced user of SAP, SALES FORCE or other CRM system.
|– Experience supporting vulnerable customer groups|
|Personal Attributes & Skills||– Customer focused|
– Adaptable to changing business needs
– Excellent communications skills (verbal and written)
– Creative and able to use problem solving to help a customer
– Strong attention to detail
– Driven to help others
If you would like to apply, then please send your CV and a cover letter to firstname.lastname@example.org with the subject: “OxSight Customer Care Executive”.